Privacy Policy | ChatMint

ChatMint LLP ("ChatMint," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our WhatsApp API solutions, CRM software, workflow automation, social media management, and email marketing software services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing address, and business details provided during registration or account setup.
Account Data: Login credentials, subscription plan details, and account preferences.
Usage Data: Information about how you interact with our platform, including pages visited, features used, timestamps, and device information.
Integration Data: API keys, access tokens, and configuration settings for third-party services you connect through our platform (e.g., WhatsApp Business API, Shopify, Cashfree).
Customer Data: Information about your end customers that you process through our platform, including names, phone numbers, and order details.
Communication Data: Messages, support tickets, and correspondence you send to us.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services.
Process transactions and manage your subscription.
Facilitate WhatsApp messaging, CRM operations, workflow automation, and marketing campaigns on your behalf.
Send administrative notifications, updates, and security alerts.
Respond to your enquiries and provide customer support.
Analyse usage patterns to enhance platform performance and user experience.
Comply with legal obligations and enforce our terms of service.

Data Security

We implement industry-standard security measures to protect your data, including:

AES-256-GCM encryption for all stored API keys and sensitive credentials.
Encrypted data transmission using TLS/SSL protocols.
Role-based access controls and tenant isolation to prevent unauthorised data access.
Regular security audits and vulnerability assessments.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

Third-Party Services

Our platform integrates with third-party services to deliver its core functionality. These include, but are not limited to:

WhatsApp Business API / Meta: For message delivery and customer communication.
Payment Gateways (e.g., Cashfree): For processing payments on behalf of your business.
E-commerce Platforms (e.g., Shopify): For order management and fulfilment.

Each third-party service operates under its own privacy policy. We encourage you to review their policies. We share only the data necessary to provide the requested integration.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

Essential Cookies: Required for authentication, session management, and core platform functionality.
Analytics Cookies: Help us understand how users interact with our platform so we can improve it.
Preference Cookies: Store your settings and preferences for a personalised experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Data Portability: Request your data in a structured, machine-readable format.
Objection: Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company: ChatMint LLP
Email: care@chatmint.in
Phone: +91 9814555222
Address: A45/A The Atrium, Quark City, Phase 8b, Mohali, India